Customer Support Specialist

The company

With 80+ employees across offices in Zagreb, Novi Sad, and remotely, we’re building Solflare, the most powerful wallet on Solana. Trusted by 3M+ monthly users and holding $20B+ in assets, our mission is to make cryptocurrency secure, intuitive, and accessible. We’re pushing the industry forward by challenging assumptions, turning advanced cryptography into seamless experiences, and building lasting infrastructure.

The culture

At Solflare, we’re a team of high-performing builders who thrive in a fast-paced, high-impact environment. Success isn’t about individual stars—it’s about how we execute together. Ownership, accountability, and technical excellence drive us, and we push ourselves (and each other) to be the best. We challenge assumptions, move fast, and focus on real solutions. If you’re an expert in your craft, you’ll have the autonomy to make a real impact. We don’t do half-measures—at Solflare, second best is never an option.

The role

You’ll be a key player in keeping users informed, supported, and engaged. You’ll help new users navigate self-custody and seasoned degens troubleshoot the edge cases. You’ll do all this with empathy, precision, and clarity. Your role will also have a wider impact – you’ll feed insights back to our product team, contribute to our knowledge base, and collaborate cross-functionally with other teams across the company.

Responsibilities

• Using knowledge of Solana and crypto wallets to troubleshoot user questions in a timely, friendly, and accurate manner.
• Collaborate with engineering and QA to escalate and follow up on bugs in order to improve product quality.
• Gathering feedback from users in order to give actionable insights back to the product team.
• Updating the knowledge base in order to educate users and reduce incoming queries.
• Staying updated on the latest trends and changes in the Solana ecosystem in order to keep our support relevant and helpful.

Required experience & skills

• Experience as a Community Manager, Moderator, or Support agent in Solana-related Discord or Telegram groups.
• Practical, real-world knowledge of Web3 ecosystems, specifically Solana, and self-custody finance.
• Strong understanding of blockchain, DeFi, dApps, NFTs, and how non-custodial wallets work, especially in the Solana ecosystem.
• Excellent written and verbal communication skills in English.
• Ability to handle high-pressure situations with patience and empathy.

Nice to have

• Prior experience in customer service.
• Experience using customer support tools like Intercom.

Why You Should Join Us

• Global impact – Work on a product used by millions, safeguarding billions in value while shaping the future of finance with a groundbreaking, decentralized system.
• Remote work & flexible hours – Work from anywhere with the freedom to set a schedule that fits your lifestyle.
• 25 days of PTO – Recharge with 25 paid vacation days per year
• Unlimited sick leave – Paid time off for short-term absences due to sickness, no doctor’s note required.
• Private health insurance (you & your kids) – Full medical coverage for you and your children, ensuring access to top-tier healthcare.
• Generous learning & development budget – Invest in yourself with (almost) no limits—courses, certifications, or conferences, you choose how to grow.
• Epic company retreats – All-expenses-paid trips to tropical destinations (Maldives, Dominican Republic) to celebrate success together.
• Internal events & team building – Quarterly gatherings in Serbia & Croatia, monthly All Hands meetings, and fun activities like Sports Month.
• Team-building getaways – Every team gets a generous budget to travel or plan activities together and strengthen connections.
• Daily office lunch + unlimited snacks & coffee – Enjoy fresh meals every day, plus a stocked kitchen with premium coffee and snacks.

Are you ready to shape the future of finance? Let’s build something extraordinary together! 🚀